DMC Call Center
Privacy Policy
**PRIVACY POLICY**
HQ Offshore DMC, acknowledges the significance of safeguarding your personal information and is dedicated to ensuring the strict adherence to privacy and personal data protection regulations. This includes compliance with the European General Data Protection Regulation (EU Regulation 2016/679 of 26 April 2016), and any applicable national data protection laws.
This privacy policy ("Policy") outlines the methods and purposes for which HQ Offshore DMC, as a data controller, collects, utilizes, and discloses certain personal data ("Data") you provide us in the course of using our services.
Application of This Policy
This Policy applies when you:
- Book a service with HQ Offshore DMC;
- Visit our website or use our mobile application;
- Subscribe to our newsletter for product information and offers;
- Contact our Customer Service;
- Participate in our contests.
Data Collection
**Data Provided by You**
You may provide us Data directly when registering, booking a service, participating in contests, completing our questionnaires, or communicating with Customer Service. This may include, but is not limited to, your name, date of birth, address, email, phone numbers, payment details, and booking history.
**Automatically Collected Data**
As you navigate our website, we may collect Data related to your device, location, and browsing activities, using cookies to improve your user experience. For details on cookies, refer to section 4.
### Use of Your Data
HQ Offshore DMC utilizes your Data to fulfill your requests, manage our services, enhance our offerings, ensure security, and comply with legal obligations. This includes processing bookings, payments, sending newsletters, and personalizing content based on your preferences.
Data Retention
Your Data is retained only as necessary for the purposes outlined in this Policy or as required by law. For example, customer data is kept for 3 years post the end of our service relationship, whereas data collected via cookies is retained for a maximum of 13 months.
Data Sharing
Your Data may be shared with affiliated entities, service providers, or as required by law, ensuring that all third parties adhere to our data protection standards.
Your Rights
You have rights regarding access, rectification, deletion, and portability of your Data, as well as the right to object to or restrict its processing. Instructions for exercising these rights are detailed within this Policy.
International Data Transfers
Data may be transferred outside the European Union under strict conditions to ensure equivalent levels of data protection.
Data Protection
HQ Offshore DMC commits to protecting your Data through adequate technical and organizational measures, ensuring its integrity and confidentiality.
Policy Updates
This Policy may be updated to reflect changes in legal requirements or our data processing practices. Any amendments will be posted on our website or communicated directly to you.
**Effective Date: February 2018**
For any inquiries or concerns regarding this Policy, you may contact us directly. This document outlines HQ Offshore DMC's commitment to your privacy and the protection of your personal information.